One clear help path for launch.

Launch support inbox

During controlled real-user launch, support requests are handled through bigbruceai@gmail.com. Use this inbox for onboarding, access, invite delivery, role corrections, privacy requests, and urgent production issues.

What to include

• Your organization name and role, such as program admin, coach, parent, guardian, player, or HQ/support.
• The page or workflow where the issue happened, such as invite setup, sign-in, messages, calendar, homework, assessment, or support access.
• A short description of what you expected, what happened instead, and whether anyone is blocked from participating.
• Screenshots when useful, but do not send passwords, full invite secrets, session cookies, or sensitive youth details by email.

Account and data requests

• Ask for help correcting a name, email, role, team assignment, guardian link, or invite status.
• Request account removal, organization export help, or organization data deletion review.
• Report suspected unauthorized access, wrong-role access, or a message/data privacy concern immediately.

Production severity guide

• High: sign-in is down, protected pages expose wrong data, messages are visible to the wrong role, or invites cannot be accepted.
• Medium: a role can sign in but a key workflow is blocked, stale, confusing, or missing expected data.
• Low: copy, design, support content, onboarding clarity, or non-blocking polish issues.

Before the first broad rollout

• Confirm the canonical URL is https://www.playerplanner.app.
• Send one real invite and confirm it arrives outside spam.
• Run one admin, coach, parent/guardian, and player smoke test.
• Confirm local admins understand support-access approval and youth-data boundaries.